Shipping, Returns & Refunds

Shipping

Shipping Time: Orders are usually processed and shipped within 48 hours. Please note personalised items will take longer to process. If your order has both personalised and non-personalised items, the order will be split, and the non-personalised items will be delivered beforehand.

Shipping Charges: We charge Rs.70 for orders across India. Please note that we do not offer free shipping on international orders and returns.

Tracking: You will receive tracking details over WhatsApp, email and SMS, once the order is shipped.

Return Policy

We offer a 7-day return policy for all unused, no questions asked. However, please note that the 7-day return does not apply to used and suspicious products. booknbooks reserves the right to process refunds after checking the returned items. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of returns.

In case of missing items in return orders, i.e., where the customer claims to have returned multiple products but actual pickup doesn't include all said items, the company has a right to deduct an amount up to the full MRP of the missing product from the refund amount.

All orders from out of Indian territory are non-returnable.

Refund Policy

We offer refund / exchange within first 6 days from the date of your purchase. If 6 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged, (iv) Refund will take 7–10 business days to reflect in your account. You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase. For exchange / return accepted request(s), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. If the same has been approved after the quality check at our end, your request will be processed in accordance with our policies.

Replacement & Exchange

You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been delivered.

Return Process

You can reach out to our Customer Support team to return your order — they'll guide you through the process. You have to return your order by yourself. Pack the parcel as it was received and make a video during packing all articles, then send it to the address mentioned below. No shipping charges will be refundable for the return.

All orders from out of Indian territory are non-refundable.

In the unlikely event that you receive an empty parcel or a missing product, please reach out to our customer support team within 48 hours of delivery. We will require a 360-degree unpacking video of the parcel to process the request. Insufficient evidence or visible signs of tampering may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision.

For any queries regarding shipping, returns or refunds, please contact our support team. We're happy to help.